Please be advised that the issue impacting Euro outbound and inbound payment has now been resolved. We apologise for any inconvenience caused.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Aug 07, 2023 - 18:49 UTC
Investigating
Modulr are currently investigating an issue with Euro outbound and inbound payments remaining in a pending status. We are also aware of failures experienced with creating customers at this time.
At this time, Euro payments will be currently entering a pending status until service resumes again. Any inbound payments will also potentially experience delays. Attempts to create customers will fail whilst the issue is ongoing.
We will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.