Trust Payments Status

All Systems Operational

TRU Connect Payment Gateway Operational

Payment Pages Operational

Pay by Link Operational

API (webservices, JS) Operational

Alternative Payments Operational

Account to Account Payments Operational

Original Credit Transactions (OCT) Operational

3DS Services Operational

3DS API (Server-to-Server) Operational

EMV 3DS Operational

POS Operational

Portal & Data Services Operational

CryptoMetrix Operational

MyST Operational

Portal Operational

Tru Insight Operational

Acquiring Operational

Merchant Payment Accounts Operational

Trust Payment Support Services Operational

Telephone Support Operational

Online Chat Support Operational

E-mail Support Operational

Trust Payments Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Reported Global IT Disruption - 19 July 2024

Resolved - Trust Payments were aware of a global IT issue that was reported earlier today.
There was no indication of any impact on Trust Payment’s ability to process payments during the issue. Our systems continued to operate normally throughout.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Jul 19, 13:37 UTC

Update - Trust Payments are aware of a global IT issue that has been reported.
Please note that our systems continue to operate normally and payment processing is not affected by this issue.

We will provide an update as soon as we have more information.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Jul 19, 10:40 UTC

Update - We are continuing to monitor for any further issues.
Jul 19, 10:39 UTC

Monitoring - Trust Payments are aware of a global IT issue that has been reported.
Please note that our systems continue to operate normally and payment processing is not affected by this issue.

We will provide an update as soon as we have more information.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jul 19, 10:22 UTC

Acquiring Settlement- GBP Payment Delay

Resolved - Please be advised that the issue impacting GBP only bank settlements has now been resolved. We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via
support@trustpayments.com
or +44 333 240 6000.

Many Thanks,

The Trust Payments Team
Jul 19, 11:02 UTC

Monitoring - Please be advised that some customers will experience delayed GBP ONLY bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jul 18, 15:33 UTC

Investigating - Please be advised that customers may experience delayed, GBP only, bank settlement payments. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jul 18, 14:41 UTC

Jul 18, 2024

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.