All Systems Operational
TRU Connect Payment Gateway ? Operational
Payment Pages ? Operational
Pay by Link ? Operational
API (webservices, JS) ? Operational
Alternative Payments ? Operational
Account to Account Payments ? Operational
Original Credit Transactions (OCT) ? Operational
3DS Services ? Operational
3DS API (Server-to-Server) ? Operational
EMV 3DS ? Operational
POS ? Operational
Portal & Data Services Operational
CryptoMetrix ? Operational
MyST ? Operational
Portal ? Operational
Tru Insight ? Operational
Acquiring ? Operational
Merchant Payment Accounts ? Operational
Trust Payment Support Services Operational
Telephone Support ? Operational
Online Chat Support ? Operational
E-mail Support ? Operational
Trust Payments Help Centre ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2024

No incidents reported today.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Resolved - Please be advised settlements in for EUR and GBP have now been processed and customers will receive delayed payments today.

We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Nov 26, 11:34 UTC
Identified - Please be advised that some customers will experience delayed GBP & EUR bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team

Nov 25, 15:55 UTC
Nov 25, 2024
Nov 24, 2024

No incidents reported.