Trust Payments Status

All Systems Operational

TRU Connect Payment Gateway Operational

Payment Pages Operational

Pay by Link Operational

API (webservices, JS) Operational

Alternative Payments Operational

Account to Account Payments Operational

Original Credit Transactions (OCT) Operational

3DS Services Operational

3DS API (Server-to-Server) Operational

EMV 3DS Operational

POS Operational

Portal & Data Services Operational

CryptoMetrix Operational

MyST Operational

Portal Operational

Tru Insight Operational

Acquiring Operational

Merchant Payment Accounts Operational

Trust Payment Support Services Operational

Telephone Support Operational

Online Chat Support Operational

E-mail Support Operational

Trust Payments Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 3, 2024

No incidents reported today.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Resolved - Tru Insight Reporting Delay

Resolved - Please be advised that this incident has now been resolved and expected reports have now been delivered.
Thank you for your patience and we apologise for any inconvenience this may have caused today.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Oct 1, 13:46 UTC

Investigating - Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Oct 1, 08:05 UTC

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

Reporting Delays For Tru Insight

Resolved - Please be informed that the issue has been successfully resolved. However, please note that there will be a delay in generating the associated reports. We apologise for any inconvenience this may have caused and appreciate your patience. If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team
Sep 25, 07:18 UTC

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024

No incidents reported.