All Systems Operational

TRU Connect Payment Gateway Operational
Payment Pages Operational
Pay by Link Operational
API (webservices, JS) Operational
Alternative Payments Operational
Account to Account Payments Operational
Original Credit Transactions (OCT) Operational
3DS Services Operational
3DS API (Server-to-Server) Operational
EMV 3DS Operational
Portal & Data Services Operational
CryptoMetrix Operational
MyST Operational
Portal Operational
Tru Insight Operational
POS Payments Operational
POS Operational
SoftPOS Operational
SmartPOS Operational
Trust Payment Support Services Operational
Telephone Support Operational
Online Chat Support Operational
E-mail Support Operational
Trust Payments Help Centre Operational
Acquiring Operational
Merchant Payment Accounts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 20, 2026

INC-256 POS Transaction Processing Issues
Resolved - Please be advised that following a period of monitoring we are pleased to confirm this incident is now resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Oct 20, 14:52 UTC
Monitoring - Please be advised that processing has normalised and our team is closely monitoring to ensure complete stability and reliability.

We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Oct 20, 12:46 UTC
Investigating - Please be advised that customers may experience intermittent POS transaction failures. We are treating this issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Oct 20, 08:56 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

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