Trust Payments Status

All Systems Operational

TRU Connect Payment Gateway Operational

Payment Pages Operational

Pay by Link Operational

API (webservices, JS) Operational

Alternative Payments Operational

Account to Account Payments Operational

Original Credit Transactions (OCT) Operational

TRU Security (3DS) Operational

3DS API (Server-to-Server) Operational

EMV 3DS Operational

POS Operational

Portal & Data Services Operational

CryptoMetrix Operational

MyST Operational

Portal Operational

Tru Insight Operational

Tru Acquiring Operational

Merchant Payment Accounts Operational

Trust Payment Support Services Operational

Telephone Support Operational

Online Chat Support Operational

E-mail Support Operational

Trust Payments Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2023

Resolved- Acquiring - RAM Portal Unavailable

Resolved - Dear Customer,

Status – Resolved

Please be advised that the issue impacting Omnipay RAM Portal has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Dec 11, 16:51 UTC

Investigating - Dear Customer,

Status – Investigating the issue

Please be advised that customers will be unable to access the Omnipay RAM Portal currently for daily account management and reporting. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

Please be assured this does not affect card transaction authorisation and processing.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Dec 11, 16:12 UTC

Dec 10, 2023

No incidents reported.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

Data & Portal Services - Issue Identified

Resolved - Please be advised that this incident has now been resolved and expected reports have now been delivered.
Thank you for your patience and we apologise for any inconvenience this may have caused today.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Dec 6, 16:05 UTC

Identified - Please be advised that reporting will be delayed for Tru Insight.

We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Dec 6, 07:56 UTC

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.