All Systems Operational

TRU Connect Payment Gateway Operational
Payment Pages Operational
Pay by Link Operational
API (webservices, JS) Operational
Alternative Payments Operational
Account to Account Payments Operational
Original Credit Transactions (OCT) Operational
3DS Services Operational
3DS API (Server-to-Server) Operational
EMV 3DS Operational
Portal & Data Services Operational
CryptoMetrix Operational
MyST Operational
Portal Operational
Tru Insight Operational
POS Payments Operational
POS Operational
SoftPOS Operational
SmartPOS Operational
Trust Payment Support Services Operational
Telephone Support Operational
Online Chat Support Operational
E-mail Support Operational
Trust Payments Help Centre Operational
Acquiring Operational
Merchant Payment Accounts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 14, 2026

No incidents reported today.

Mar 13, 2026
Data and Reporting delays
Resolved - Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused.
Many Thanks,
The Trust Payments Team
Mar 13, 15:13 UTC
Identified - Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible.

We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Mar 13, 06:48 UTC
Acquiring Settlement Delays
Resolved - Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Mar 13, 13:52 UTC
Identified - Please be advised that customers may experience delayed bank settlement payments. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Mar 13, 10:05 UTC
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
INC-224 Portal Services
Resolved - Please be advised that the issue impacting Portal has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Mar 10, 20:28 UTC
Investigating - Please be advised that customers may experience issues affecting Portal.
We are treating the issue as a matter of urgency. We will provide further updates in due course.
We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Mar 10, 20:19 UTC
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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