Update - Please be advised that the third party issue is still ongoing, due to this incident, expected EUR settlement payments will be delayed by 24 hours and processed tomorrow, Wednesday 20th May.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
May 19, 2026 - 14:38 UTC
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
May 19, 2026 - 14:38 UTC
Identified - Please be advised that some customers may experience delayed bank settlement payments for EUR payments due to an issue with a third party.
Payments could be delayed up to 24 hours at this time.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
May 19, 2026 - 10:07 UTC
Payments could be delayed up to 24 hours at this time.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
May 19, 2026 - 10:07 UTC
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