Trust Payments Status

All Systems Operational

TRU Connect Payment Gateway Operational

Payment Pages Operational

Pay by Link Operational

API (webservices, JS) Operational

Alternative Payments Operational

Account to Account Payments Operational

Original Credit Transactions (OCT) Operational

3DS Services Operational

3DS API (Server-to-Server) Operational

EMV 3DS Operational

POS Operational

Portal & Data Services Operational

CryptoMetrix Operational

MyST Operational

Portal Operational

Tru Insight Operational

Acquiring Operational

Merchant Payment Accounts Operational

Trust Payment Support Services Operational

Telephone Support Operational

Online Chat Support Operational

E-mail Support Operational

Trust Payments Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

AMEX POS - Transaction Declines - Resolved

Resolved - Please be advised that the issue impacting AMEX POS transaction has been fully resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Oct 9, 17:16 UTC

Update - Please be advised that customers may continue to experience AMEX POS transaction declines. AMEX have confirmed they are treating the issue as a matter of urgency and will provide further updates in due course.

We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Oct 9, 16:09 UTC

Investigating - Please be advised that customers may experience intermittent AMEX POS transaction declines. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Oct 9, 12:54 UTC

Oct 8, 2024

No incidents reported.