All Systems Operational
TRU Connect (Payment Pages, Pay by Link, API) ? Operational
90 days ago
100.0 % uptime
Today
Payment Pages ? Operational
90 days ago
100.0 % uptime
Today
Pay by Link ? Operational
90 days ago
100.0 % uptime
Today
API (webservices, JS) ? Operational
90 days ago
100.0 % uptime
Today
TRU Security (3DS) ? Operational
90 days ago
100.0 % uptime
Today
3DS API (Server-to-Server) ? Operational
90 days ago
100.0 % uptime
Today
EMV 3DS ? Operational
90 days ago
100.0 % uptime
Today
MyST ? Operational
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
99.98 % uptime
Today
Tru Acquiring ? Operational
90 days ago
100.0 % uptime
Today
Merchant Payment Accounts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2022

No incidents reported today.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - Status – Resolved

Please be advised that the issue impacting 3DS transaction processing with Mastercard has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Nov 30, 13:51 UTC
Monitoring - Status – Update on issue

Please be advised that customers may continue to experience intermittent 3DS transaction failures via Mastercard.
Mastercard is reporting that all major markets outside of India should now see a majority of transaction impact come to an end. We are seeing an improvement in successful authentication volumes and will continue to monitor the situation closely.

Mastercard has informed us that all of their requisite teams remain engaged with the issue and are working towards full restoration of services.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Nov 30, 11:16 UTC
Update - Status – Investigating the issue

Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Nov 30, 11:08 UTC
Investigating - Status – Investigating the issue

Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard have confirmed that they have turned off all 3D Secure processing for Mastercard transactions. Mastercard are working to correct the issue as soon as possible.
We will be providing regular updates to this issue as we receive them and are continuing to track impacts to our customers.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Nov 30, 09:13 UTC
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.