All Systems Operational
TRU Connect Payment Gateway ? Operational
Payment Pages ? Operational
Pay by Link ? Operational
API (webservices, JS) ? Operational
Alternative Payments ? Operational
Account to Account Payments ? Operational
Original Credit Transactions (OCT) ? Operational
TRU Security (3DS) ? Operational
3DS API (Server-to-Server) ? Operational
EMV 3DS ? Operational
POS ? Operational
Portal & Data Services Operational
CryptoMetrix ? Operational
MyST ? Operational
Portal ? Operational
Tru Insight ? Operational
Tru Acquiring ? Operational
Merchant Payment Accounts ? Operational
Trust Payment Support Services Operational
Telephone Support ? Operational
Online Chat Support ? Operational
E-mail Support ? Operational
Trust Payments Help Centre ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2023
Resolved - Dear Customer,

Status – Resolved

Please be advised that the issue impacting Omnipay RAM Portal has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Dec 11, 16:51 UTC
Investigating - Dear Customer,

Status – Investigating the issue

Please be advised that customers will be unable to access the Omnipay RAM Portal currently for daily account management and reporting. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

Please be assured this does not affect card transaction authorisation and processing.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Dec 11, 16:12 UTC
Dec 10, 2023

No incidents reported.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023
Resolved - Please be advised that this incident has now been resolved and expected reports have now been delivered.
Thank you for your patience and we apologise for any inconvenience this may have caused today.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Dec 6, 16:05 UTC
Identified - Please be advised that reporting will be delayed for Tru Insight.

We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Dec 6, 07:56 UTC
Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.