All Systems Operational
TRU Connect Payment Gateway ? Operational
Payment Pages ? Operational
Pay by Link ? Operational
API (webservices, JS) ? Operational
Alternative Payments ? Operational
Account to Account Payments ? Operational
Original Credit Transactions (OCT) ? Operational
3DS Services ? Operational
3DS API (Server-to-Server) ? Operational
EMV 3DS ? Operational
POS ? Operational
Portal & Data Services Operational
CryptoMetrix ? Operational
MyST ? Operational
Portal ? Operational
Tru Insight ? Operational
Acquiring ? Operational
Merchant Payment Accounts ? Operational
Trust Payment Support Services Operational
Telephone Support ? Operational
Online Chat Support ? Operational
E-mail Support ? Operational
Trust Payments Help Centre ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 16, 2025

No incidents reported today.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025
Resolved - Please be advised that delayed GBP bank settlement payments for transactions captured on 30th January have now been processed and customers will receive delayed payments today.

We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

Feb 3, 13:09 UTC
Update - We regret to inform our customers that due to an ongoing banking network issue with a third party, GBP bank settlement payments will be delayed. Payments originally scheduled for today will not be processed until Monday, February 3rd.

We understand and apologise for the inconvenience this may cause.
We will provide a further update on Monday, to confirm that the payments have been successfully processed

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

Jan 31, 17:05 UTC
Identified - Please be advised that there is a possibility of delayed GBP bank settlement payments due to a banking network issue with a third party. We are treating this potential issue as a matter of urgency and are actively working to minimise any disruptions. We will provide a further update within the next hour.

We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

Jan 31, 16:06 UTC
Feb 2, 2025

No incidents reported.