All Systems Operational
TRU Connect Payment Gateway ? Operational
Payment Pages ? Operational
Pay by Link ? Operational
API (webservices, JS) ? Operational
Alternative Payments ? Operational
Account to Account Payments ? Operational
Original Credit Transactions (OCT) ? Operational
3DS Services ? Operational
3DS API (Server-to-Server) ? Operational
EMV 3DS ? Operational
POS ? Operational
Portal & Data Services Operational
CryptoMetrix ? Operational
MyST ? Operational
Portal ? Operational
Tru Insight ? Operational
Acquiring ? Operational
Merchant Payment Accounts ? Operational
Trust Payment Support Services Operational
Telephone Support ? Operational
Online Chat Support ? Operational
E-mail Support ? Operational
Trust Payments Help Centre ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Resolved - Trust Payments were aware of a global IT issue that was reported earlier today.
There was no indication of any impact on Trust Payment’s ability to process payments during the issue. Our systems continued to operate normally throughout.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Jul 19, 13:37 UTC
Update - Trust Payments are aware of a global IT issue that has been reported.
Please note that our systems continue to operate normally and payment processing is not affected by this issue.

We will provide an update as soon as we have more information.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Jul 19, 10:40 UTC
Update - We are continuing to monitor for any further issues.
Jul 19, 10:39 UTC
Monitoring - Trust Payments are aware of a global IT issue that has been reported.
Please note that our systems continue to operate normally and payment processing is not affected by this issue.

We will provide an update as soon as we have more information.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Jul 19, 10:22 UTC
Resolved - Please be advised that the issue impacting GBP only bank settlements has now been resolved. We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via
support@trustpayments.com
or +44 333 240 6000.

Many Thanks,

The Trust Payments Team

Jul 19, 11:02 UTC
Monitoring - Please be advised that some customers will experience delayed GBP ONLY bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Jul 18, 15:33 UTC
Investigating - Please be advised that customers may experience delayed, GBP only, bank settlement payments. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

Jul 18, 14:41 UTC
Jul 18, 2024
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.