All Systems Operational

TRU Connect Payment Gateway Operational
Payment Pages Operational
Pay by Link Operational
API (webservices, JS) Operational
Alternative Payments Operational
Account to Account Payments Operational
Original Credit Transactions (OCT) Operational
3DS Services Operational
3DS API (Server-to-Server) Operational
EMV 3DS Operational
Portal & Data Services Operational
CryptoMetrix Operational
MyST Operational
Portal Operational
Tru Insight Operational
POS Payments Operational
POS Operational
SoftPOS Operational
SmartPOS Operational
Trust Payment Support Services Operational
Telephone Support Operational
Online Chat Support Operational
E-mail Support Operational
Trust Payments Help Centre Operational
Acquiring Operational
Merchant Payment Accounts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

3DS - Issue with Mastercard Authentications
Resolved - We have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this.
Customers should no longer experience intermittent 3DS failures via Mastercard.
Sep 4, 06:55 UTC
Monitoring - Low level intermittent failures are still being seen, Mastercard continue to investigate their issue and are providing updates.
The Trust Payments NOC team continue to monitor the situation.
Sep 3, 19:11 UTC
Identified - Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard.
Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course.
We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team
Sep 3, 16:10 UTC

Sep 3, 2026

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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