All Systems Operational
TRU Connect Payment Gateway ? Operational
Payment Pages ? Operational
Pay by Link ? Operational
API (webservices, JS) ? Operational
Alternative Payments ? Operational
Account to Account Payments ? Operational
Original Credit Transactions (OCT) ? Operational
3DS Services ? Operational
3DS API (Server-to-Server) ? Operational
EMV 3DS ? Operational
POS ? Operational
Portal & Data Services Operational
CryptoMetrix ? Operational
MyST ? Operational
Portal ? Operational
Tru Insight ? Operational
Acquiring ? Operational
Merchant Payment Accounts ? Operational
Trust Payment Support Services Operational
Telephone Support ? Operational
Online Chat Support ? Operational
E-mail Support ? Operational
Trust Payments Help Centre ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2025

No incidents reported today.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
POS - High Decline Rate - Resolved
Resolved - Please be advised, following a sustained period of monitoring, that the issue impacting POS transaction processing for Mastercard has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jan 8, 15:57 UTC
Monitoring - Please be advised that the issue affecting the POS Transaction processing for Mastercard has been addressed and our team is closely monitoring it to ensure complete stability and reliability. Rest assured, we'll provide further updates as we continue to validate the resolution and ensure sustained performance.

We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jan 8, 14:45 UTC
Investigating - Please be advised that customers may continue to experience POS transaction failures for Mastercard.
We are continuing to work on a fix and treating the issue as a matter of urgency. We will provide further updates in due course and apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jan 8, 13:29 UTC
Update - Please be advised that customers may continue to experience POS transaction declines for Mastercard only.

We are continuing to treat the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jan 8, 12:34 UTC
Identified - Please be advised that we have identified the source of the issue causing intermittent POS transaction failures for Mastercard POS transactions only.

We are continuing to treat the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jan 8, 11:31 UTC
Update - Please be advised that customers may continue to experience intermittent POS transaction failures. This has been identified as affecting Mastercard POS transactions only.
We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jan 8, 10:16 UTC
Investigating - Please be advised that customers may experience intermittent POS transaction declines. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jan 8, 09:54 UTC
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage