All Systems Operational

TRU Connect Payment Gateway Operational
Payment Pages Operational
Pay by Link Operational
API (webservices, JS) Operational
Alternative Payments Operational
Account to Account Payments Operational
Original Credit Transactions (OCT) Operational
3DS Services Operational
3DS API (Server-to-Server) Operational
EMV 3DS Operational
Portal & Data Services Operational
CryptoMetrix Operational
MyST Operational
Portal Operational
Tru Insight Operational
POS Payments Operational
POS Operational
SoftPOS Operational
SmartPOS Operational
Trust Payment Support Services Operational
Telephone Support Operational
Online Chat Support Operational
E-mail Support Operational
Trust Payments Help Centre Operational
Acquiring Operational
Merchant Payment Accounts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 23, 2026

No incidents reported today.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026
3DS - Issue resolved with Mastercard Authentications
Resolved - Please be advised that the issue impacting 3DS transaction processing with Mastercard has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jul 15, 09:28 UTC
Identified - Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jul 15, 08:38 UTC
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

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