All Systems Operational

TRU Connect Payment Gateway Operational
Payment Pages Operational
Pay by Link Operational
API (webservices, JS) Operational
Alternative Payments Operational
Account to Account Payments Operational
Original Credit Transactions (OCT) Operational
3DS Services Operational
3DS API (Server-to-Server) Operational
EMV 3DS Operational
Portal & Data Services Operational
CryptoMetrix Operational
MyST Operational
Portal Operational
Tru Insight Operational
POS Payments Operational
POS Operational
SoftPOS Operational
SmartPOS Operational
Trust Payment Support Services Operational
Telephone Support Operational
Online Chat Support Operational
E-mail Support Operational
Trust Payments Help Centre Operational
Acquiring Operational
Merchant Payment Accounts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 23, 2026

No incidents reported today.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
Resolved : Acquiring - Settlement Delays
Resolved - Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Apr 21, 10:47 UTC
Monitoring - Please be advised that the third party issue has been fixed however, due to this incident, expected settlement payments for for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD will be delayed by 24 hours and processed tomorrow, 21st April.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
Apr 20, 15:11 UTC
Investigating - Please be advised that some customers may experience delayed bank settlement payments for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD due to an issue at a third party.
Payments could be delayed up to 24 hours at this time.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
Apr 20, 13:22 UTC
Apr 20, 2026
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

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