Please be advised that the issue impacting omnipay RAM Portal has now been resolved. We apologise for any inconvenience caused.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Oct 26, 2022 - 11:13 UTC
Update
Dear Customer,
Status – Update on issue
Please be advised that customers should now be able to access the RAM portal however it may be performing slowly for daily account management and reporting. We are continuing treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Oct 26, 2022 - 08:05 UTC
Investigating
Dear Customer,
Status – Investigating the issue
Please be advised that customers will be unable to access the Omnipay RAM Portal this morning for daily account management and reporting. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.
Please be assured this does not affect card transaction authorisation and processing.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.