Please be advised that the issue impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
Posted Oct 24, 2022 - 09:48 UTC
Monitoring
Dear Customer,
Status – Update
Please be advised that the issue impacting POS transaction processing is returning to normal and we are continuing to monitor the situation. We can also confirm online e-commerce transactions were unaffected by this incident.
We apologise for any inconvenience caused.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Oct 24, 2022 - 09:12 UTC
Update
Dear Customer,
Status – Update on issue
Please be advised that customers may continue to experience intermittent POS transaction failures. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
Posted Oct 24, 2022 - 08:54 UTC
Investigating
Dear Customer,
Status – Investigating the issue
Please be advised that customers may experience a higher number of POS transaction failures. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Oct 24, 2022 - 07:30 UTC
This incident affected: TRU Security (3DS) (EMV 3DS) and POS.