Please be advised that the issue impacting authorisation traffic has now been resolved. We apologise for any inconvenience caused.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Mar 02, 2023 - 01:43 UTC
Monitoring
Please be advised that the issue impacting authorisation traffic should now have been resolved, we are monitoring the situation closely prior to resolving the incident.
We apologise for any inconvenience caused.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Mar 02, 2023 - 01:14 UTC
Investigating
Please be advised that customers may experience issues with transaction authorisation attempts this evening. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Mar 01, 2023 - 23:45 UTC
This incident affected: TRU Connect Payment Gateway (Payment Pages, Pay by Link, API (webservices, JS)).