3DS - Issue with Mastercard Authentications

Incident Report for Trust Payments

Monitoring

Low level intermittent failures are still being seen, Mastercard continue to investigate their issue and are providing updates.
The Trust Payments NOC team continue to monitor the situation.

Posted Sep 03, 2026 - 19:11 UTC

Identified

Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard.
Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course.
We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

Posted Sep 03, 2026 - 16:10 UTC

This incident affects: 3DS Services (3DS API (Server-to-Server), EMV 3DS).