Please be advised that the issue impacting POS transaction reporting in MYST has now been resolved. We apologise for any inconvenience caused.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Apr 23, 2023 - 11:24 UTC
Update
Please be advised the reporting data backlog continues to update MYST throughout this morning for POS transactions, we anticipate the updates to continue to catch up throughout today.
We will provide further updates in due course. We apologise for any continued inconvenience caused.
Please be advised this incident is a reporting issue only and does not impact your real time authorisation transactions.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Apr 23, 2023 - 06:35 UTC
Update
Please be advised the reporting data backlog continues to update MYST throughout this evening for POS transactions. We will provide further updates in due course. We apologise for any continued inconvenience caused.
Please be advised this incident is a reporting issue only and does not impact your real time authorisation transactions.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Apr 22, 2023 - 21:28 UTC
Update
Please be advised the reporting data backlog continues to update MYST throughout this evening for POS transactions. We will provide further updates in due course. We apologise for any continued inconvenience caused.
Please be advised this incident is a reporting issue only and does not impact your real time authorisation transactions.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Apr 22, 2023 - 18:07 UTC
Update
Please be advised the reporting data backlog continues to update MYST throughout this afternoon for POS transactions. We will provide further updates in due course. We apologise for any continued inconvenience caused.
Please be advised this incident is a reporting issue only and does not impact your real time authorisation transactions.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Apr 22, 2023 - 15:25 UTC
Monitoring
Please be advised we are continue to experience delays in reporting POS transactions on the MYST Portal. However remediation actions have been taken to resolve the underlying problem and MYST is reporting on todays transactions again, the data backlog will continue to clear through this afternoon to catch up and return to real time reporting. We will provide further updates in due course. We apologise for any inconvenience caused.
Please be advised this incident is a reporting issue only and does not impact your real time authorisation transactions.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Apr 22, 2023 - 13:22 UTC
Investigating
Please be advised we are currently experiencing delays in reporting POS transactions on the MYST Portal. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.
Please be advised this incident is a reporting issue only and does not impact your real time authorisation transactions.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.