Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team
Posted Jul 16, 2025 - 13:04 UTC
Identified
Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Jul 16, 2025 - 07:52 UTC
This incident affected: Portal & Data Services (MyST, Portal, Tru Insight).