INC-256 POS Transaction Processing Issues

Incident Report for Trust Payments

Resolved

Please be advised that following a period of monitoring we are pleased to confirm this incident is now resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Posted Oct 20, 2026 - 14:52 UTC

Monitoring

Please be advised that processing has normalised and our team is closely monitoring to ensure complete stability and reliability.

We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Posted Oct 20, 2026 - 12:46 UTC

Investigating

Please be advised that customers may experience intermittent POS transaction failures. We are treating this issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Posted Oct 20, 2026 - 08:56 UTC
This incident affected: POS Payments (POS).