Please be advised that the issue impacting bank settlements has now been resolved. Funds have now been processed for payment today, however payments in Polish Zloty, South African Rand and EUROs will be delayed until tomorrow.
We apologise for any inconvenience caused.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Feb 20, 2023 - 15:11 UTC
Identified
Please be advised that we have identified the source of the issue that is causing delayed bank settlement payments. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
Posted Feb 20, 2023 - 12:44 UTC
Investigating
Please be advised that customers may experience delayed bank settlement payments. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.