Please be advised that this incident has now been resolved and expected reports have now been delivered. Thank you for your patience and we apologise for any inconvenience this may have caused today.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Nov 06, 2024 - 16:00 UTC
Update
We are continuing to investigate this issue.
Posted Nov 06, 2024 - 08:49 UTC
Update
Please be advised that reporting will be delayed for Tru Insight and Myst. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Posted Nov 06, 2024 - 08:49 UTC
Investigating
Please be advised that customers may experience issues affecting MyST, Tru Portal and Tru Insights. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks, The Trust Payments Team
Posted Nov 06, 2024 - 08:15 UTC
This incident affected: Portal & Data Services (MyST, Portal, Tru Insight).