All Systems Operational

TRU Connect Payment Gateway ? Operational
Payment Pages ? Operational
Pay by Link ? Operational
API (webservices, JS) ? Operational
Alternative Payments ? Operational
Account to Account Payments ? Operational
Original Credit Transactions (OCT) ? Operational
3DS Services ? Operational
3DS API (Server-to-Server) ? Operational
EMV 3DS ? Operational
Portal & Data Services Operational
CryptoMetrix ? Operational
MyST ? Operational
Portal ? Operational
Tru Insight ? Operational
POS Payments Operational
POS ? Operational
SoftPOS Operational
SmartPOS Operational
Trust Payment Support Services Operational
Telephone Support ? Operational
Online Chat Support ? Operational
E-mail Support ? Operational
Trust Payments Help Centre ? Operational
Acquiring ? Operational
Merchant Payment Accounts ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Data & Portal Services - Resolved
Resolved - Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused.
Many Thanks,
The Trust Payments Team
Jul 16, 13:04 UTC
Identified - Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible.
We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jul 16, 07:52 UTC
Jul 15, 2025
Data & Portal Services - Resolved
Resolved - Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused.
Many Thanks,
The Trust Payments Team
Jul 15, 13:37 UTC
Update - Please be advised technical teams continue to work on the reporting/statement data issue across MyST, Portal and Tru Insight. We are currently working to get this issue resolved as soon as possible.
We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Jul 15, 11:02 UTC
Identified - Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible.
We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Jul 15, 08:44 UTC
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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