Trust Payments Status

All Systems Operational

TRU Connect Payment Gateway Operational

Payment Pages Operational

Pay by Link Operational

API (webservices, JS) Operational

Alternative Payments Operational

Account to Account Payments Operational

Original Credit Transactions (OCT) Operational

3DS Services Operational

3DS API (Server-to-Server) Operational

EMV 3DS Operational

POS Operational

Portal & Data Services Operational

CryptoMetrix Operational

MyST Operational

Portal Operational

Tru Insight Operational

Acquiring Operational

Merchant Payment Accounts Operational

Trust Payment Support Services Operational

Telephone Support Operational

Online Chat Support Operational

E-mail Support Operational

Trust Payments Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

TRU Connect Payment Gateway - Payment Pages & MyST Access - Resolved

Resolved - Please be advised that the issue impacting Payment Pages and access to MyST has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Nov 20, 13:20 UTC

Investigating - Please be advised that customers may experience issues with Payment Pages and access to MyST. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Nov 20, 12:15 UTC

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Data & Portal Services - Resolved

Resolved - Please be advised that this incident has now been resolved and expected reports have now been delivered.
Thank you for your patience and we apologise for any inconvenience this may have caused today.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Nov 6, 16:00 UTC

Update - We are continuing to investigate this issue.
Nov 6, 08:49 UTC

Update - Please be advised that reporting will be delayed for Tru Insight and Myst. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Nov 6, 08:49 UTC

Investigating - Please be advised that customers may experience issues affecting MyST, Tru Portal and Tru Insights. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team
Nov 6, 08:15 UTC